- The customer is entitled to withdraw from the contract without giving reasons within 2 weeks after receipt of the goods. The declaration of cancellation can be made in text form (e.g. letter, fax, email) or by returning the goods to us. The cancellation is to be addressed to the DruckVerlag Kettler GmbH, Robert-Bosch-Straße 14, 59199 Bönen, Westphalia, Germany. The two-week period starts with receipt of this instruction, but not before receipt of the goods. Timely dispatch of the cancellation or the goods is sufficient to meet the deadline. The onus of proving that the goods to be returned have been shipped lies with the customer.
- The customer shall bear the cost of return if the delivered goods are as ordered and the value of the order does not exceed an amount of € 40.00. The same applies in the case of a higher price of the goods if the customer has not yet made payment or partial payment at the time of cancellation. These provisions shall not apply if the goods delivered are not what the customer ordered or are defective.
- In the event of a valid cancellation, the payments or goods received by both parties are to be restored and any profit drawn surrendered. The purchaser is obliged to return the goods. In the event that the customer cannot return the goods received in whole or in part or only in deteriorated condition, even if owing to the intended use, he/she shall be required to pay us compensation. This does not apply if the deterioration of the goods is due solely to their examination, as would have been possible, for example, in a retail shop. In such an event the customer is, however, obliged not to make use of the product as if he were its owner; he shall refrain from any actions that could reduce its value. The customer may open the packaging and browse through the goods, but must not make any further use of them beyond that. In the case of payments made abroad, the transfer fees shall be deducted from the purchase price to be refunded.
- The right of cancellation is excluded in the legal cases cited in Section 312 d, para. 4 of the BGB. 4. The right to cancel under this Section 3 applies only to natural persons who conclude a contract for a purpose which can be attributed neither to their commercial nor their self-employed activity (consumers in the meaning of Section 13 of the BGB).